Terms & Conditions

1. About TutorWave

TutorWave is a home tuition platform that facilitates connections between parents or students and tutors. TutorWave helps parents find suitable tutors and provides tutors with relevant tuition opportunities.

These Terms & Conditions ("Terms") govern your use of the TutorWave website, forms, platform, and related services ("Services").

By using our Services, submitting an enquiry, registering as a tutor, or otherwise interacting with TutorWave, you agree to these Terms.

2. Eligibility and User Information

Users must provide accurate and genuine information when using TutorWave.

Parents or guardians submitting information on behalf of a student must have the appropriate authority to provide that information.

Tutors must provide truthful information regarding their identity, qualifications, teaching experience, subjects, availability, and other professional information submitted to TutorWave.

TutorWave may request additional information or documents where reasonably necessary for verification.

3. Tutor Registration and Verification

Tutors may register with TutorWave to receive relevant tuition opportunities.

TutorWave may review information provided by tutors and may conduct verification checks where applicable.

Any verification performed by TutorWave does not constitute an absolute guarantee regarding a tutor's conduct, teaching quality, qualifications, or future performance.

Tutors must immediately inform TutorWave if any important information provided during registration changes or becomes inaccurate.

4. Tuition Leads and Tutor Matching

TutorWave may provide tutors with tuition leads based on factors such as subject, class, location, teaching mode, availability, experience, and the requirements submitted by parents or students.

Receiving a lead does not guarantee that a tutor will be selected by the parent or student or that a tuition arrangement will be completed.

Similarly, submitting a tuition requirement does not guarantee that TutorWave will be able to provide a suitable tutor.

TutorWave may determine which tutors receive particular opportunities based on relevance, availability, service requirements, and operational considerations.

5. Responsibilities of Parents and Students

Parents and students using TutorWave are responsible for providing accurate tuition requirements and communicating honestly with tutors and TutorWave.

• Provide accurate information regarding class, subjects, location, schedule, and learning requirements.
• Communicate respectfully with tutors and TutorWave representatives.
• Provide a reasonably safe and appropriate environment for home tuition.
• Inform TutorWave about significant changes to a tuition requirement.
• Make agreed payments to tutors or TutorWave, where applicable, according to the applicable arrangement.

6. Responsibilities of Tutors

Tutors are expected to maintain professional conduct while interacting with parents and students.

• Provide accurate professional information.
• Maintain appropriate punctuality and communication.
• Deliver tuition services professionally and responsibly.
• Respect the privacy, safety, and personal boundaries of students and parents.
• Avoid inappropriate, abusive, discriminatory, or threatening behaviour.
• Inform TutorWave about relevant changes in availability or circumstances.
• Not misuse, sell, transfer, or share TutorWave leads for unauthorised purposes.

7. Direct Arrangements Between Parents and Tutors

TutorWave primarily facilitates the introduction and connection between parents or students and tutors.

Once a parent and tutor establish a tuition arrangement, the parties may communicate directly regarding schedules, teaching requirements, and other matters relating to the tuition.

Parents and tutors are responsible for mutually agreed arrangements concerning tuition schedules, fees, cancellations, attendance, and other service details unless otherwise agreed with TutorWave.

8. Payments and Fees

Any registration fee, service fee, tuition fee, or other charge applicable to a TutorWave service will be communicated to the relevant user before the applicable payment is requested.

Parents and tutors are responsible for understanding the applicable fee arrangement before entering into a paid arrangement.

Where TutorWave offers a refund, cancellation, or fee-related policy, the specific terms communicated for that service will apply.

TutorWave may update its fees or pricing from time to time. Changes will not retrospectively alter an amount already agreed for a completed transaction unless otherwise permitted by the applicable terms.

9. Prohibited Activities

Users must not use TutorWave for unlawful, fraudulent, misleading, abusive, or harmful purposes.

Prohibited activities include, but are not limited to:

• Providing false or misleading information.
• Creating duplicate or fraudulent tutor or user profiles.
• Misusing, copying, selling, or distributing TutorWave leads.
• Attempting to gain unauthorised access to TutorWave systems.
• Using the platform to harass, threaten, exploit, or discriminate against another person.
• Uploading malicious software or content.
• Using TutorWave information for purposes unrelated to the relevant tuition service without authorisation.

10. TutorWave's Role and Limitations

TutorWave makes reasonable efforts to facilitate suitable connections between parents/students and tutors.

However, TutorWave does not guarantee that every tutor will meet a parent's expectations or that every tuition requirement will result in a successful or continuing arrangement.

TutorWave is not responsible for circumstances arising from the independent conduct, decisions, representations, or actions of parents, students, or tutors.

Users are responsible for exercising appropriate judgement when entering into tuition arrangements with another person.

11. Safety and Professional Conduct

The safety and wellbeing of students, parents, and tutors is important to TutorWave.

Parents and guardians are encouraged to take reasonable precautions when arranging home tuition, including appropriate supervision and communication where necessary.

Tutors must maintain professional boundaries with students and must not engage in inappropriate conduct.

Any serious concern involving safety, misconduct, harassment, fraud, or inappropriate behaviour should be reported to TutorWave as soon as reasonably possible.

12. Intellectual Property

Unless otherwise stated, TutorWave's website, branding, logos, graphics, text, designs, content, software, and other materials are owned by or licensed to TutorWave.

Users may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit TutorWave's materials without prior written permission.

13. Suspension or Termination

TutorWave may restrict, suspend, or terminate access to its Services where reasonably necessary, including where a user:

• Violates these Terms.
• Provides false or misleading information.
• Misuses TutorWave's platform or leads.
• Engages in abusive, fraudulent, or unlawful behaviour.
• Creates a risk to the safety, security, or reputation of TutorWave or its users.

Where appropriate, TutorWave may also remove or restrict a tutor profile or tuition opportunity.

14. Privacy

TutorWave's collection and use of personal information is governed by our Privacy Policy.

By using our Services, you should also review and understand the TutorWave Privacy Policy, which explains how personal information is collected, used, and shared.

15. Third-Party Services

TutorWave may use third-party services for hosting, communication, analytics, payments, technology, or other operational purposes.

Third-party services may have their own terms and privacy policies. TutorWave is not responsible for the independent terms or practices of third-party services.

16. Changes to These Terms

TutorWave may update these Terms from time to time to reflect changes in our Services, business practices, technology, or applicable laws.

The "Last Updated" date at the top of this page will indicate when these Terms were most recently revised.

Continued use of the Services after an updated version is published may constitute acceptance of the revised Terms, subject to applicable law.

17. Contact Us

If you have questions about these Terms, your TutorWave account, tuition leads, or our Services, please contact us.